Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business address
• Project Information: Details about your document conversion and design requirements
• Payment Information: Billing details processed securely through third-party payment processors
• Communication Records: Correspondence related to your projects and support requests

Document Information

We may temporarily process and store documents you submit for conversion or design services. This includes the content, format, and metadata of your documents.

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide document conversion, design, and related services
• Communication: To respond to inquiries, provide updates, and offer customer support
• Quality Assurance: To ensure the quality and accuracy of our services
• Business Operations: For billing, accounting, and administrative purposes
• Website Improvement: To analyze usage patterns and improve our website and services
• Marketing: To send relevant information about our services (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email communication services
• Analytics and website optimization
• Cloud storage and backup services

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Ensure the safety of our users and the public
• Investigate potential violations of our terms of service

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Infrastructure: Regular security updates and monitoring of our systems
• Employee Training: Staff training on data protection and privacy best practices
• Document Handling: Secure processing and deletion of client documents after project completion

5. Data Retention

We retain your information for different periods depending on the type of data:

• Project Documents: Deleted within 30 days after project completion unless otherwise requested
• Contact Information: Retained while you remain a client and for up to 7 years for business records
• Communication Records: Kept for customer service and legal compliance purposes
• Website Analytics: Aggregated data may be retained for business analysis

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we use your information

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Used for targeted advertising (with your consent)
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences or by using our cookie consent manager.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including adherence to data protection frameworks and contractual protections.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: